Customer support

Shipping and delivery

Shipment is by courier depending on the number of packages or weight of goods. The cost varies depending on the weight and the delivery area, you can make a shipping estimate on the checkout page of the site before the purchase.The products will be shipped automatically as soon as available. It is possible to send the products to a direct address from the billing address. It is possible to choose the most appropriate shipping method depending on the weight and value of the goods. The method chosen is shown in the order notification e-mail. Courier shipments require a signature upon delivery and can be tracked online from the order status website. We do not ship to PO boxes or BFPO addresses. It is possible to withdraw for free at our office.

Privacy & Security

Pursuant to art. 13 of the “Code regarding the protection of personal data” Il Monouso sas (VAT 03329320836 “) provides you with information regarding the processing of personal data of Users who consult the site, read the information.

Cancellations, returns and refunds

If your order has not yet been shipped, you can cancel it online from the “Order Status” website. If the order is in preparation or has already started, wait for the delivery of the goods before starting the return process by contacting Customer Service. You may be charged for the return costs as appropriate. The right of withdrawal is valid only for the non-professional user.

Returns and refunds. Returns can be organized via the Order Status website. Returns are subject to the conditions of sale and refund.

How to order

In every point of the product catalog it is possible to add a product to the cart through the special button. A window will warn you that a product has been added to the cart and the cart status window will always show the number of items contained and the total value. When you want to see the products added in the cart and then eventually continue with the purchase, just click on “Go to cart or Checkout”. Add the products in the cart and then proceed with the purchase by choosing the payment and shipping method.

Payments

Payment can be made in real time by Credit Card or PayPal or deferred through the most common payment systems (bank transfer, cash on delivery).

See and monitor orders

All orders can be viewed in your personal area simply by logging into the site.

Update your information

It is possible to update your personal information and request its cancellation, simply by logging into the site and going to your personal area.

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